FAQ

FAQs

How to contact the Support Team

Referral program FAQ

Cryptology Fees

General Questions

What is the team behind Cryptology?

Where does Cryptology operate?

Can I list a token/currency on Cryptology?

Can I participate in an ICO from my Cryptology account?

What is Tether (USDT)?

Account and verification

How do I find the User ID?

How do I enable 2FA for my account?

Cryptology verification process

Why do I need to verify my account?

Can I edit my personal data?

How does the Account Limit work?

My Two-Factor codes aren’t accepted ("Incorrect Code" error)

How do I delete my account?

I’m underaged. Can I open an account with Cryptology?

Trading

How to Trade on Cryptology

What is the order book?

What are the Ask and Bid prices?

What is the minimum order size?

Why was my market order executed at a different price?

Deposits and withdrawals

How much can I deposit/withdraw at once?

Bank Card Deposit instructions

What is the minimum amount for deposits?

What does "Not Yet Redeemed" mean?

How can I speed up unconfirmed transactions?

What is a confirmation?

What happens if I send the wrong coin?

How do I get a wallet address?

What is 3D Secure?

Delayed Processing

Incorrect Address

Missing Crypto Deposit

Futures

FAQ BTC/USD Futures Trading

FAQ GRAM/BTC Futures Trading