FAQ / Deposits and withdrawals

Bank Card Deposit instructions

Last updated: April 2, 2020

Supported card types. You can deposit using your VISA and MasterCard. We are looking forward to adding other payment methods in the future.

Deposit procedure:

Basic verification. At the moment in order to prevent fraudulent transactions, basic verification is required. You can pass the verification conveniently in the mobile applications. Basic level just requires filling in the form on the Account & Settings tab, by providing first and last name, ID document number, date of birth. It also requires providing a photo of a personal ID and a selfie with such a photo identity card. The verification process just takes a few minutes.

Currency. After the verification process has been completed successfully you can choose the currency you want to deposit into your account tab and click the "deposit" button.

As a part of our KYC and AML policy, we charge a small random amount (for example $1.42) which you need to enter in the verification form (we need to verify that you are the real cardholder). You will receive either an SMS/push notification from your bank with such amount or you can find it in your card statement. You'll have 15 minutes to enter this exact amount in the form. After you complete this the small random amount will be returned to your card. Please note that it should format as 1.42 (example) and not 1,42 to go through.