FAQ / FAQs

How to contact the Support Team

Last updated: April 28, 2020

How to contact the Support Team

Need assistance with your account, verification, or you have any questions about trading? We’ll get you the help you need.

Normally we respond to the requests within 24 hours.

Web:

  1. Go to page www.cryptology.com
  2. Click the "Contact support" button
  3. Submit a ticket

App:

  1. Go to Account
  2. Click the "Contact support" button
  3. Submit a ticket

Email:

Send a request to support@cryptology.com

When contacting the support team, please provide the email associated with your Cryptology account and a detailed description of the question/issue