To delete your account, enter the Settings page on your platform. On the bottom right corner, you will see the “Delete Account” button.In case you change your mind after account deletion, please contact the Support Team for assistance.

If for any reason you need to delete your trading account at Cryptology, you need to enter the Settings page and push the ‘Delete Account’ button. Whenever you want to come back, contact support to restore your account

How Do I Delete My Account? Follow These Simple Steps

How do I delete my account?

Web Version –&nbsp;<a href="http://www.cryptology.com/" rel="noreferrer noopener" target="_blank">www.cryptology.com</a>1. Go to <a href="http://www.cryptology.com/" rel="noreferrer noopener" target="_blank">www.cryptology.com</a>, and click on the top right button “Sign in" or "Create account”.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413455886/original/qhraFy5vSC1AoAaIe-aoyahPJN0-TpsWVg.png?1685460291" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413455886"> 2. Sign in (or Sign up if you don’t have an account) to Cryptology. After that click on the “Account” button and choose Security.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413459194/original/68VK15fy2b1MR-Zk7rXs7_RqoW4md4pv5w.png?1685460946" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413459194">3: To enable Two-Factor Authentication, download Google Authenticator on the <a href="https://itunes.apple.com/ru/app/google-authenticator/id388497605?mt=8" rel="noreferrer noopener">App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&amp;hl=ru" rel="noreferrer noopener">Google Play</a>. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually.&nbsp;Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413460096/original/xZY625bPkLmG6vUS7xu-kc6tu-SYM9walg.png?1685461107" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413460096">Mobile Application Version1. Sign in (or Sign up if you don’t have an account) to Cryptology. After that click on the “Account” button and choose Security.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413463381/original/mMbSrty7-Nci5JWshVhsA0zDmPUcMBBlGg.png?1685461753" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413463381">2. To enable Two-Factor Authentication, download Google Authenticator on the <a href="https://itunes.apple.com/ru/app/google-authenticator/id388497605?mt=8" rel="noreferrer noopener">App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&amp;hl=ru" rel="noreferrer noopener">Google Play</a>. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413464098/original/SJvKCHyne3s7nTmTBIeUzGVzZR40SoiEcA.png?1685461896" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413464098"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413464326/original/tgCUnRf3CYGNpTB0nYQLIrqXjyWzPz-dWw.png?1685461944" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413464326"> Great! Now your account is more secure and your trading is safer than before.

For your security, you can use two-factor authentication. Use a web version and a mobile application and follow the instructions on this page to keep your transactions safe

How Do I Enable 2FA for My Account? Follow the Detailed Guide

How do I enable 2FA for my account?

<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">In order to increase the amount that you can deposit and withdraw funds from your Cryptology account, you need to complete the verification process.<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">There are 3 verification levels:1. Basic Verification: Documents are not required, 2,000 USD equiv. crypto daily turnover limit. Fiat deposits are not available.2. Advanced Verification: Crypto deposits - no limits, Crypto withdrawals - no limits. Fiat deposits up to $10,000&nbsp;This verification level consists of three stages:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">photo of the document passport, ID card, or residence permit;</li><li dir="ltr" style="font-size: 14px;">selfie with an identity document;</li><li dir="ltr">selfie with a liveness-detection check, which simply involves turning your head in front of a camera for a few moments.</li></ul>Please make sure, that the photos were taken in good quality, all the data on the documents are clearly visible.<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">3. Full Verification:&nbsp;No Account Limit<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">Requires providing Residential Address and document copy confirming it. As Proof of Residence, you can use a recent (not older than 3 months) utility bill for electricity/gas/water/landline/internet or a bank account statement/official government letter. Proof of Residence shall contain your full name (as in the provided photo ID document), full address, document date, and the service provided (in Latin transliteration). Please note:&nbsp;as proof of residence, you can provide a residence permit from your passport (main page + residence permit page), however, any other document must be provided in the previous steps - an international passport or a driver's license. *Additional documents for Enhanced Due Diligence and card verification might be required.<p dir="ltr" style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">*Additional card verification might be required.

Choose one of the two verification levels. Follow the instructions to verify your Cryptology account and start trading with no limits on deposit and withdrawals

Cryptology Verification Process: Complete and Start Trading

Cryptology verification process

Our greatest priority is fair and secure trading experience for all of our clients.&nbsp;In order to eliminate certain risks, like fake accounts or robot trading, we need to ensure that our clients are fully verified in accordance with the company's KYC practices. The 2 stages of verification also provide you with different account balance limits. The more verified your account is, the higher its limit is.

To protect other clients from robot trading and fake accounts Cryptology requires that all the users pass the verification procedure. Buy and sell Bitcoin and other cryptocurrencies safely

Why Do I Need to Verify My Account to Trade Cryptocurrencies

Why do I need to verify my account?

For now, once the information has been submitted, it cannot be removed or edited by the user. In order to do this, please contact our Support Team.<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noopener noreferrer" target="_blank">How to contact the Support Team</a>

After creating an account at Cryptology, you might face a question: Can I edit my personal data? To make any changes you will need to contact support, follow the instructions from this page

Questions on Account and Verification Explained

Can I edit my personal data?

<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">The account limit is calculated based on the verification level and the total amount of deposits and withdrawals.&nbsp; For example, on Basic Verification, an amount of up to $ 2,000 in cryptocurrency is available for deposits and withdrawals daily. For customers with Advanced level verification, the limit is up to $10,000&nbsp;per month or the equivalent in any other currency.

If you want to buy and sell Bitcoin and other cryptocurrencies with no deposit and withdrawal limits, you need to pass the complete verification process. Follow the instructions and start trading with no limits

How Does the Account Limit Work? Deposit and Withdrawal Limits

How does the Account Limit work?

Steps to fix "Incorrect Code" errors with Two-Factor AuthenticationThe most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.On Android:<ol><li>Go to the Main Menu on the Google Authenticator app</li><li>Select Settings</li><li>Select Time correction for codes</li><li>Select Sync now</li></ol><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039399171/original/08.png?1458329621" rel="nofollow noopener noreferrer" target="_blank"><img class="fr-dii" src="https://downloads.intercomcdn.com/i/o/82915467/fa70e0394b03af027e3066bf/08.png" style="width: 244px;"></a><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039399174/original/09.png?1458329635" rel="nofollow noopener noreferrer" target="_blank"><img class="fr-dii" src="https://downloads.intercomcdn.com/i/o/82915468/5f40bdce7633f2f5f8a80af8/09.png" style="width: 244px;"></a><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039399188/original/10.png?1458329647" rel="nofollow noopener noreferrer" target="_blank"><img class="fr-dii" src="https://downloads.intercomcdn.com/i/o/82915469/cc5daf950e9971410c7c0d63/10.png" style="width: 244px;"></a>On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.On iOS (Apple iPhone):<ol><li>Go to the iPhone Settings App. (your phone settings area)</li><li>Select General</li><li>Select Date &amp; Time</li><li>Enable Set Automatically</li><li dir="ltr">If its already enabled, disable it, wait a few seconds and re-enable</li></ol><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039400629/original/12.png?1458332544" rel="nofollow noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank"><img class="fr-dii fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43257118788/original/yF1tk6dnFaseC7GQsNQjbSqg2Gyv8eRDbw.png?1632499036" style="box-sizing: border-box; border: 0px; max-width: calc(100% - 5px); cursor: pointer; padding: 0px 1px; display: inline-block; margin-bottom: 5px; margin-left: 0px; width: 244px;" data-attachment="[object Object]" data-id="43257118788"></a><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039400631/original/13.png?1458332554" rel="nofollow noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank"></a><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039400631/original/13.png?1458332554" rel="nofollow noopener noreferrer" target="_blank"><img class="fr-dii fr-fil" src="https://downloads.intercomcdn.com/i/o/82915474/8d9237da10c3cfe277a6b250/13.png" style="width: 244px;"></a>

If you face an ‘Incorrect code’ error with two-factor authentification, follow our simple guide to fix it. Step-by-step instructions with screenshots for Android and iOS devices

Two-Factor Authentification Fails on Crypto Trading Platform

My Two-Factor codes aren’t accepted ("Incorrect Code" error)

Cryptology provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, Cryptology follows strict Security Policy that enforces a set of security standards for our technical and business operations.&nbsp;However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Cryptology. Digital currency is not legal tender and is not backed by the government.

Are my funds safe with Cryptology?

Unfortunately, no. As per Cryptology’s Terms and Conditions, the client acknowledges that he/she is above the legal minimum age (18) upon account registration. Failure to comply shall result in blocking of the account.

Age requirements for creating an account at Cryptology explained. Users under 18 years old are not allowed to create an account, buy and sell crypto with us

Age Requirements for Starting Trading Cryptocurrencies

I’m underaged. Can I open an account with Cryptology?

For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails.This code will allow you to see the difference between official Cryptology and emails from fraudsters.Follow the simple steps to install an Anti-Phishing Code on your account:1. Go to the Account - Settings page and choose the Security tab:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413496098/original/EIqNLvJwBVQqddEswukBcGZ9tqeI9vxENA.png?1685469844" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413496098">2. Below click to Set Up the&nbsp;<span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413500153/original/eBi4_jLr0lOPfnzIc5ssH_37cHD8LbI6DA.png?1685471130" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413500153"><span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">3. E<span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">nter the <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code and <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">a two-factor authorization code, if you have it installed:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413500248/original/hPK2K79T8EXdbt6gXf_iL9JFdKBkF3Ho-g.png?1685471161" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413500248"><span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">4. Within one minute you will receive a code to your email linked to your Cryptology account, this code will be visible in the upper left corner of the email: <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">5.&nbsp;Use this code to identify the official email from Cryptology. If the code in the email doesn't match or is missing, do not follow the links in it and do not reply to this email.Please note that the <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code will only be visible in emails about transactions and actions in your account.There is no code in Marketing emails from Cryptology about promotions and platform updates.

What is Anti-Phishing Code and how to install it?

In case you forgot the password, you always have an opportunity to reset it using your account e-mail: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499893/original/VMlYbxqev8qmXnWwftRmEZvZMvihP4WpQQ.png?1672050675" width="602" height="223" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499893"> Use the "Sign In" button in the upper right corner, and click on the "Forgot Password" button: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499892/original/gxIGgMx1EtJBoF_8fOdoCWG8DZ_rn9pd9Q.png?1672050674" width="602" height="188" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499892"> Enter the email you used to register your account and you will receive an email with further instructions.&nbsp; How to reset the password if you are already logged in?&nbsp;Please go to "Settings and Security", in the&nbsp;Password&nbsp;section click "Change password": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381501542/original/s7TYvgVV9yv2fwB4VDFpN6lZygLFDhvWGg.png?1672051815" width="602" height="184" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381501542"> You will receive an email to your Cryptology account email with further instructions.

How to reset the password?

You can use the mobile app to log in to your account:<ul><li dir="ltr" style="line-height: 1.38; text-indent: -7.08661pt; padding: 0pt 0pt 0pt 7.08661pt;">for&nbsp;iOS&nbsp;<a href="http://apps.apple.com/en/app/cryptology-digital-assets/id1313186415">Link to download the app</a></li><li dir="ltr" style="line-height: 1.38; text-indent: -7.08661pt; padding: 0pt 0pt 0pt 7.08661pt;">for&nbsp;Android&nbsp;<a href="http://play.google.com/store/apps/details?id=com.cryptology.android">Link to download the app</a> </li></ul>Or use the Web version&nbsp;<a href="http://www.cryptology.com">www.cryptology.com</a> <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381503185/original/RYD7VqWBlcw0UpHG44hdVvkuajOx2c8pMg.png?1672052693" width="602" height="216" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381503185">In the upper right corner, you will see the "Sign In" button.Next, please enter your account email and password, and click&nbsp;“Sign In”. Please note that for security reasons you can enable two-factor authentication. &nbsp;For this purpose, in the "Settings and Security”, click the "Enable 2fa" button: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381503186/original/iOYlzfJ1BCn2dUN4xij9ipNmYus1bTM4CQ.png?1672052693" width="602" height="108" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381503186"> Need help with enabling 2FA? Kindly check our article with the instructions: <a href="https://cryptology.com/faq/how-do-i-enable-2-fa-for-my-account-43000430645" rel="noreferrer" target="_blank">How to enable 2FA?</a>

How do I log in to my account?

There are several reasons why your verification could be rejected:&nbsp;<ul><li>low-quality photos;</li><li>documents that do not meet the requirements;</li><li>security reasons;</li></ul>If the document review was rejected, you can see the specific reason for&nbsp;rejection&nbsp;on the "Verification" page. In some cases, you can try to pass the verification again, on the Verification page, click "Try again" or "Upload documents".Please note that documents can be uploaded in the required form and do not send too many incorrect files - this will lead to&nbsp;account blocking. You can check all the documents requirements in the article "<a href="https://cryptology.com/faq/cryptology-verification-process-43000430653" rel="noreferrer" target="_blank">Verification process</a>" In case if you need further help, kindly contact the <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">Support Team</a>.

What should I do if my verification was failed?

If you would like to create an account as a company, please choose the "Institutional" option when you create your account: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381511549/original/fvxNopwf-TeNR0Kxo2AjCLrvO5G5mVPUTw.png?1672057356" width="602" height="215" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381511549"> Fill in the appropriate form on our site and you will automatically receive an e-mail with a list of required documents for verification.&nbsp;The documents will be checked and the Institutional team will reply within 1-2 business days.

I'm an Institutional. How to get verified?

In order to reset 2FA, kindly contact our Support team by submitting a ticket (<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">Information on how to contact us can be found here</a>). When sending a request, please choose the 2FA category: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381618797/original/gXX19Dg_tuDHkUAnfLXsnZBx9fKuKLw9XA.png?1672135921" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43381618797">For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.Verification at the Advanced level&nbsp;and above will require a selfie with an ID and the current date written on a piece of paper.When verifying the Basic level, we need the following information:<ol><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Name and surname;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Selfie with ID or Passport;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Photos of ID or Passport;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Date of Birth;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Date of registration of the Cryptology account;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">In case if you had transactions on your account: the last 4 digits of the linked card and transaction hashes.</li></ol>

How do I reset 2FA for my account?

Account and Verification

 After the transaction has been broadcasted to the network, there’s usually no way of affecting it and you can just wait for the confirmation. To make this process faster for future transactions, you can choose to pay a higher fee when setting up your transaction so it can be included in the block earlier. 

If you do not want to spend time waiting for the transactions to be processed, you can pay a higher fee when setting up the next transaction. The process explained in detail

How to Speed up Unconfirmed Transactions on Crypto Trading Platform

How can I speed up unconfirmed transactions?

 Transactions within the blockchain network are validated only when a certain number of miners (minimum of 3) confirm their authenticity and include them in the blocks that become part of the blockchain. When your transaction is broadcasted to the network, you need to wait for it to be confirmed by a sufficient amount of miners in order to be validated. 

For a transaction to be validated it needs to be confirmed by a sufficient amount of miners. See a detailed explanation on this page. Cryptocurrency trading basics

What is Confirmation of Blockchain Transactions

What is a confirmation?

 Getting a wallet is fairly easy for most currencies. However, there are countless options out there depending on your needs and how safe you want to be. Any wallet you get will give you the possibility to generate addresses. If you don’t see a “Generate address” or “My addresses” button, you can normally generate one on the “Receive/Send” section.    

If you need to generate a wallet address follow the instructions on this page. Benefit from crypto trading. Create multiple wallets for different currencies

How Do I Get a Wallet Address to Buy and Sell Bitcoins

How do I get a wallet address?

 The 3D Secure authentication is an additional fraud prevention scheme. After you enter your credit card details on a payment page, a new window will appear, requesting for your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. Usually it means that your bank sends you an SMS with a one-time password which is entered in order to confirm your transaction.    

When you make a deposit with a bank card at our crypto trading platform, 3D secure authentication is used to protect your transaction. The process described in detail on this page 

What is 3D Secure Authentification When Trading Cryptocurrencies

What is 3D Secure?

 At the moment, PayPal is not supported. You can top-up your Cryptology account with crypto and/or bank cards (Mastercard for EU and Visa).    

Deposit and withdrawal methods are explained. Buy and Sell Bitcoin, Ethereum, and other digital coins with a reputable crypto trading platform

Are PayPal Deposits and Withdrawals Available to Trade Crypto

PayPal

 Unfortunately, all transactions broadcasted to the blockchain are irreversible. Once your coins are sent, it is practically impossible to recover them. However, there are some rare situations in which the transaction might fail and the money might be sent back. For example, Bitcoin addresses contain a built-in check code, so it's generally not possible to send Bitcoins to a mistyped address. However, if the address is well-formed but no one owns it, any coin sent to that address will be lost.    

Is it possible to send Bitcoin to a mistyped address? Can the money be returned if the address was incorrect? Find the answers on this page

Can I Return Money When Sending Crypto to an Incorrect Address

Incorrect Address

 Crypto transactions depend on a certain number of approvals by the network to be validated. This can take slightly longer or less time than expected. However, you can check the status of your transaction by using the transaction ID on a blockchain explorer such as blockchain.info or etherscan.io  

Sometimes crypto transactions processing can take longer than expected. See the instructions on how to check your transaction status by ID

Crypto Trading Delayed Processing Explained

Delayed Processing

 First, please check if the transaction ID exists in the blockchain, as the wallets might delay the broadcasting. The transaction ID is a string of numbers and letters that you can use to verify your transfer data in the network.  If the transaction already exists in the blockchain, please check whether it has enough confirmations. Different currencies can have different processing times. For example, ETH transactions are normally substantially faster than the BTC ones (several minutes versus up to an hour).   If you believe your transaction is taking longer than expected, please contact our Support Team.    

Crypto transactions can take some time depending on currency and other factors. See the guide on how to check your transaction status and find a missing crypto deposit

How to Find a Missing Crypto Deposit

Where is my crypto deposit?

 The amount you can deposit/withdraw depends on your account verification level. In order to increase the limits, please complete the account verification:   Basic Verification: Documents are not required, 2,000 USD Equiv. crypto daily turnover limit. Fiat deposits are not available.  Advanced Verification: Crypto deposits - no limits, Crypto withdrawals - no limits. Fiat deposits up to $10,000  Full Verification: No Account Limit    The minimum withdrawal amount for cryptocurrencies: 0.00001 BTC, 0.00001 ETH, 0.0005 BNB, 5 USDT Please check the full list of minimum amounts for withdrawals in the Cryptology Fees article    

How much can I deposit/withdraw at once?

 On Cryptology, the minimum amount you can deposit depends on the top-up method:   Bank card deposits - the minimum amount is 5 USD, 5 EUR  Crypto deposits - no minimum amount.   The maximum amount for deposits depends on your account’s verification level.    

See the list of deposit methods to use at our crypto trading platform. Minimum deposit limits described, be aware of that information and start trading

Crypto Marketplace Minimum Deposit Amount

What is the minimum amount for deposits?

 Web Version – www.cryptology.com  1. Go to www.cryptology.com, and click on the top right button “Sign in" or "Create account”.     2. Sign in (or Sign up if you don’t have an account) to Cryptology. After that click on the “Account” button and choose Security.    3: To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.    Mobile Application Version  1. Sign in (or Sign up if you don’t have an account) to Cryptology. After that click on the “Account” button and choose Security.    2. To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.       Great! Now your account is more secure and your trading is safer than before.    

 In order to increase the amount that you can deposit and withdraw funds from your Cryptology account, you need to complete the verification process.  There are 3 verification levels:  1. Basic Verification: Documents are not required, 2,000 USD equiv. crypto daily turnover limit. Fiat deposits are not available.  2. Advanced Verification: Crypto deposits - no limits, Crypto withdrawals - no limits. Fiat deposits up to $10,000   This verification level consists of three stages:   photo of the document passport, ID card, or residence permit;  selfie with an identity document;  selfie with a liveness-detection check, which simply involves turning your head in front of a camera for a few moments.   Please make sure, that the photos were taken in good quality, all the data on the documents are clearly visible.  3. Full Verification: No Account Limit  Requires providing Residential Address and document copy confirming it. As Proof of Residence, you can use a recent (not older than 3 months) utility bill for electricity/gas/water/landline/internet or a bank account statement/official government letter. Proof of Residence shall contain your full name (as in the provided photo ID document), full address, document date, and the service provided (in Latin transliteration). Please note: as proof of residence, you can provide a residence permit from your passport (main page + residence permit page), however, any other document must be provided in the previous steps - an international passport or a driver's license. *Additional documents for Enhanced Due Diligence and card verification might be required.  *Additional card verification might be required. 

 Our greatest priority is fair and secure trading experience for all of our clients.   In order to eliminate certain risks, like fake accounts or robot trading, we need to ensure that our clients are fully verified in accordance with the company's KYC practices. The 2 stages of verification also provide you with different account balance limits. The more verified your account is, the higher its limit is.    

 For now, once the information has been submitted, it cannot be removed or edited by the user. In order to do this, please contact our Support Team.  How to contact the Support Team    

 The account limit is calculated based on the verification level and the total amount of deposits and withdrawals.  For example, on Basic Verification, an amount of up to $ 2,000 in cryptocurrency is available for deposits and withdrawals daily. For customers with Advanced level verification, the limit is up to $10,000 per month or the equivalent in any other currency.       

 Steps to fix "Incorrect Code" errors with Two-Factor Authentication  The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.  On Android:   Go to the Main Menu on the Google Authenticator app  Select Settings  Select Time correction for codes  Select Sync now     On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.  On iOS (Apple iPhone):   Go to the iPhone Settings App. (your phone settings area)  Select General  Select Date & Time  Enable Set Automatically  If its already enabled, disable it, wait a few seconds and re-enable       

 To delete your account, enter the Settings page on your platform. On the bottom right corner, you will see the “Delete Account” button.  In case you change your mind after account deletion, please contact the Support Team for assistance. 

 Unfortunately, no. As per Cryptology’s Terms and Conditions, the client acknowledges that he/she is above the legal minimum age (18) upon account registration. Failure to comply shall result in blocking of the account. 

 Web Version – www.cryptology.com  To trade on Cryptology you need to sign up first and then pass the verification process. To do this see a step-by-step How to Get Verified guide and come back. So let’s start trading!    Step 1: click on the "Exchange" tab to get started:    Step 2: next to the price chart you can find the order placement window. There are two main types of orders:  Limit (Limit Order) and Market (Market Order). The main difference between these types of orders is that with a market order, you do not need to manually set the price of the order, and the order itself will be instantly executed at the current price of the asset. To place a market order you need to select the currency and amount you want to buy or sell and click the Buy button (Sell if you would like to sell your assets). The order will be instantly executed at the market price. It is not possible to cancel a Market Order.    Please note, that you should have enough currency on your balance that you want to exchange. If the number of assets is not enough, you will receive a notification when placing an order. You can also check this on the Balances tab.  Step 3: A limit order executes at a selected price, which you need to set manually. In order to place a Limit Order, you need to enter the order volume and the price at which the order should be filled.  The order will be executed when the asset price reaches the specified values. Thus, there is no guarantee that the order will be filled, since the price of the asset may never reach the values you specified.    To cancel a Limit Order, please find the window with your open orders (under the price chart window) and click on the “X” button.     Risk Reminder: Investing in digital assets involves high risks due to large price fluctuations. Before investing, please consider all the risks of investing in digital assets and be careful with your investment decisions.   Mobile app  Step 1: Click on the "Exchange" tab to get started:     Step 2: Let's take a Market order as an example. Select the asset and then enter the amount you would like to buy/sell and click the “Buy”/ “Sell” button. The order will be immediately executed at the market price.   Step 3: To place a Limit Order, select a currency pair, specify the execution price, and order volume and click the “Buy” button (Sell if you are selling).  A Buy Limit Order can only be executed at or below the specified price, and a Sell Limit Order can only be executed at or above the specified price. Thus, there is no guarantee that it will be executed, as it depends on the market price.   There are two ways to cancel a Limit Order:  1. Go to the tab “Exchange” -> “Orders”. Click on the order you are interested in. Here you can see all information about the order: quantity, price, time, and status. You can also cancel the order in this window:   2. Go to the “Exchange” -> “Markets” tab and select the asset you are interested in. Click on the "Open Orders" tab under the price chart. There you can see all the information about your active orders: quantity, price, time, and status. You can also cancel the order in this window in the way described above.   How to check the order history?  Go to the tab “Exchange” -> “Orders”. In this window, you will see information about both open orders and already executed orders.    Risk Reminder: Investing in digital assets involves high risks due to large price fluctuations. Before investing, please consider all the risks of investing in digital assets and be careful with your investment decisions.    

To buy and sell Bitcoin, Ethtreum, and other digital coins read this step-by-step guide. Instructions on how to use a crypto trading platform in mobile application or web version

A Step-By-Step Guide How to Trade Cryptocurrencies

How to Trade on Cryptology

 Order book is a list of buy and sell orders for a specific currency, organized by price level. It allows you to see what price are investors willing to pay or sell their coins for.      

Use the order book to find out prices on cryptocurrencies. What is the order book? The term is explained on this page, read and start trading now!

What Is the Order Book: Crypto Trading Basics

What is the order book?

 The Ask Price is the lowest price that sellers are willing to sell their coins for. In reverse logic, the Bid Price is the highest amount a buyer is willing to pay for the asset. The difference between the two is commonly known as Spread.    

To trade cryptocurrencies successfully you need to be aware of what the ask and bid prices are. Read the basic terms explained on this page and start trading on our platform

What Are the Ask and Bid Prices: Crypto Trading Basics

What are the Ask and Bid prices?

 The minimum order size on Cryptology is USD $0.10 or its equivalent.    

Wondering what a minimum order size when trading crypto is? Find the answers about buying and selling Bitcoin, Ethereum, and other cryptocurrencies, and create an account

Minimum Order Size When Trading Cryptocurrencies

What is the minimum order size?

 For security reasons, fiat transactions are only available for verification of the Advanced level and higher. You can find information about the verification process in our article. In order to make a deposit with a bank card, please follow the instructions:   Please go to the “Balances page”, select a currency and click "Deposit":      Then, fill in the required information and click “Next”:      Read the terms of the transfer and click "next", then you will need to provide payment information:    Please note: you can only make a deposit from your personal card. Using other people's cards is against the rules of our platform. You can find all the latest information regarding fees in the Cryptology Fees article.    

Instructions on how to buy Bitcoin, Ethereum, and other digital coins using your bank card. Make a deposit to your account and benefit from crypto trading on a reliable platform

Bank Card Deposit Instructions: How to Buy Bitcoin

Bank Card Deposit instructions

 We are a team of crypto enthusiasts looking for ways to offer mass access to the crypto market through a marketplace that would cater to all your needs at once.  Please visit our blog for more information about us.  

If you are looking for a reliable and reputable crypto trading platform, our marketplace will fit all your needs. We are a team of crypto enthusiasts ready to provide you with all the data you need for trading

About Crypto Trading Marketplace Team

What is the team behind Cryptology? 

 With the exception of the USA and Japan, Cryptology is available worldwide. According to Cryptology Terms and Conditions, we also may restrict or prohibit the use of all or a portion of the Services from restricted locations, which at this time include Afghanistan, Canada, Cuba, Iran, Iraq, Japan, Libya, Myanmar, Nicaragua, North Korea, Somalia, State of Palestine, Sudan, Syria, United States of America and controlled territories (Northern Mariana Islands, Puerto Rico, American Samoa, Guam), Uzbekistan, occupied territories of Ukraine. Please note that this list may be updated at any time to reflect changes in applicable laws, regulations, or our internal policies. It is your responsibility to ensure that you are in compliance with any applicable local laws and regulations while accessing and using our Services.    

Where does Cryptology operate?

 Would you like to list a new token on Cryptology? Please go to Cryptology's main page, click "Listing" at the bottom, and fill out the form. The Listing manager will reach out to you within several business days.         

Please fill out the application form and we will contact you for more information

Can a User List a Token/Currency on Our Marketplace

Can I list a token/currency on Cryptology?

 In many cases, when you buy a token or participate in an ICO, the company/project automatically distributes the tokens to the address you've participated from. Due to the specifics of our system design, the tokens will not be sent from the ETH address you see in the "Wallet" tab.  Please do not participate in ICOs/Token sales from your Cryptology account, as we might be unable to recover your tokens.     

ICOs or Token sales are not to be performed with your Cryptology account, your tokens might not be recovered after these attempts. The question is described in detail on this page

Participation in ICO and Cryptology Account

Can I participate in an ICO from my Cryptology account?

   Cryptocurrency transactions, in their absolute majority, are irreversible. This means that if you send the wrong coin to the wrong wallet, it will probably be lost forever.      

Crypto transactions are irreversible. Be attentive when sending coins. Mistyped wallets or sending wrong coins can result in losing your money. Find more details on this page

Sending a Wrong Coin through a Crypto Trading Platform

What happens if I send the wrong coin?

  Trading:   Current Spot trading fees are 0,2% maker and 0,2% taker.  Current Futures trading fees are 0,0025% maker and 0,05% taker.   Fiat deposits:   Bank/credit card: 2,5% + 0,25 USD/EUR  Buy Crypto: 2,8%  SEPA EUR: no fee, minimum €50 (are only available from EU banks)  Bank Transfer USD: no fee, minimum $50 (are only available from Unlimint Ltd.)   Fiat withdrawals:   SEPA EUR: €7 fee (are only available to EU banks)  Bank Transfer USD: $7 fee, (are only available to Unlimint Ltd.)   Crypto deposits:   You can make a deposit in any available cryptocurrency without fees.   Crypto withdrawals:   BTC: 0,0012 BTC  ETH: 0,0035 ETH  XRP: 0,00002 XRP  BNB_BEP20: 0,0005 BNB  USDT_TRC20: 3 USDT  USDT_ERC20: 10 USDT  USDT_BEP20: 1 USDT   Please check out the full list of fees for deposits and withdrawals on our page Cryptology Fees.     

Wondering what trading, deposit, and withdrawal fees a crypto trading platform has? See the detailed information on every transaction on this page

What Fees Does a Crypto Trading Platform Have

Cryptology Fees

 On a highly volatile market, an order might be executed at a price that is different than expected. Let's see an example.   If bid-ask spread on BTC-EUR pair is €3460 by €3469, and you place a market order to buy 1 BTC, you may expect it to fill at €3469. In the fraction of a second, it takes for your order to reach the exchange something may change, or your quotes could be slightly delayed. The price you actually get maybe €3462. The €2 difference between your expected price of €3460 and the €3462 price you actually end up buying at is called slippage.  Slippage refers to the difference between the expected price of a trade and the price at which the trade is actually executed. Slippage often occurs during periods of higher volatility when market orders are used. A market order assures you get into the trade, but there is a possibility you will end up with slippage and a worse price than expected.   Slippage does not directly refer to a negative or positive movement, as any change between the expected and actual prices can qualify. When orders are executed, the corresponding securities are purchased or sold at the most favorable price available. This can cause an order to produce results that are more favorable, equal to or less favorable than original expectations with the results being referred to as positive slippage, no slippage and negative slippage, respectively.  Want to know more about Slippage? Check Investopedia article 

In a highly volatile market, orders sometimes are executed at different prices as expected when creating an order. What is slippage? The basics of crypto training explained on this page

Market Order Executed at a Different Price: Crypto Trading Basics

Why was my market order executed at a different price? 

 Frequently Asked Questions   Definitions:  Cryptology Perpetual Futures Contract: Our Perpetual Futures Contract is a derivative contract bonded to the price of the BTC price index as the underlying.   Index price: the Index Price is the average market price of different exchanges. The exchanges used for the Index Price are independent in order to avoid price manipulation.  Funding Rate: The Funding Rate, determines funds that will be received or marked off every 8 hours at 04:00 UTC, 12:00 UTC and 20:00 UTC.  So we have 3 funding intervals per day. You will only pay or receive the Funding amount if you hold a position at one of these times. If you close your position prior to the Funding Rate exchange then you will not pay nor receive the Funding Rate. When the Funding Rate is positive, longs pay shorts. When the Funding Rate is negative, shorts pay longs. Cryptology does not charge any fees on the Funding Rate amount nor the exchange of it between longs and shorts, the Funding Rate is exchanged directly peer-to-peer. The Funding, is necessary to maintain the contract price close to the Index Price and avoid price manipulation on the exchange.  Mark Price:the Mark Price displays the Unrealized PNL. It is used to calculate the liquidation of the position and avoid price manipulation.   Mark Price = Index Price * ( 1 + Funding Rate * (Time to Funding / Funding Interval))  Open interest: total number of contracts in the order book.   Total balance: overall valuation of clients assets.   Equity: is a sum of total balance and Unrealized PNL.    Available: available assets on balance that could be used for trading.    Initial Margin: the amount that is necessary to enter into a leveraged position.    Maintenance Margin: Maintenance Margin is 50% of the Initial Margin. When your Margin becomes less than the Maintenance Margin, the position will be closed using the liquidation procedure.    Unrealized PNL: PNL that is calculated as a difference of the average price of a deal and the Mark Price.    Realized PNL: Realized PNL is calculated using the average price of opening position and the average price of the closing position.    Est. Liq. Price: it is an approximate price for liquidating the position. If the Mark price touches the Liquidation Price, the position will be liquidated.   Liquidation price: is the price which will be used to close the position in the case of liquidation.    How is the Funding calculated?  Funding Rate = Interest Rate Differencial + Premium Index  Interest Rate Differencial  Let’s suppose that BTC landing rate is 0.03% and USD landing rate is 0.06%, and we have 3 funding intervals per day.  Interest Rate Differencial  = (0.06% - 0.03%) / 3 = 0.01%  Premium Index, Depending on the situation on the market, we determine impact bid price(IBP) and impact ask price(IAP). Impact price is calculated as Volume Weighted Average Price (VWAP) on the market for volume ~10 BTC  Premium Index = (max(0, Impact Ask Price - Mark Price) - max(0, Mark Price - Impact Bid Price)) / Index Price  The Funding Amount is equal to the position value times the Funding Rate.  For example, the Mark Price is 4000 USD. You create a buy limit order (taker fee) at 3:00 UTC of 5000 contracts (contract size: 1 USD) that is ~1.25 BTC.  You will pay a commission of 0.0003125 BTC [(5000*1)/4000*0.01%]  The Funding Rate is 0.01%. At 4:00 UTC the Funding will be charged from your balance.   Funding: -0.000125 BTC [(5000*1)/4000*0.01%]  After the price of BTC changes to 5000 USD and you decide to close part of your position, you would create a market order selling 4000 contracts.   You will also pay a commission of 0.0006 BTC [(4000*1)/5000*0.075%]  The Funding Rate is changed to -0.02%. At 8:00 UTC the Funding will be added to your balance for the remaining position of 1000 contracts .  Funding: +(1000*1)/5000*0.02%=+0.00004 BTC       How is my PNL calculated?  Assume that you bought 500 contracts (contract size: 1 USD) at 3800 USD and then sold by market order 400 contracts at 4000 USD.   As your position was not completely closed part of your unrealized PNL was transformed to realized PLN and the remaining of the position will be maintained as unrealized PNL:  You also made a taker order, therefore, you have to pay taker's fee = 400/4000 * 0.075% = 0.000075 BTC  Realized PNL = 400 * 1 * (1/3800 - 1/4000) =  0,005263157 BTC minus fee  Unrealized PNL = (500 - 400) * 1 * (1/3800 - 1/4000) = 0.0001315789 BTC      What are the applicable fees?  Cryptology has constant trading fees for perpetual futures.   Taker fees: 0.075%  Maker fees: 0.005%    FYI: Maintenance Margin includes commission for closing an open position and also include next funding to reduce the risk of wasting liquidation fund.    What is Cross-Margin?  When you open a position on Cross-Margin, the system will work to maintain your margin above liquidation level by taking funds from your available balance. If there are not enough funds on your account, the system checks if it is possible to cancel active orders that hold margin and cancel these. If both conditions take place, all the open positions are closed at Market Price.  Using Cross-Margin, Leverage is calculated as: Position size/Balance.   NOTE: Currently, Futures on the Android version only supports Cross-Margin. Isolated Margin will be available soon.      What is Isolated-Margin?  When you open a position on Isolated-Margin, the system will liquidate your position when it reaches liquidation level automatically. It will not take funds from your available balance, nor affect other open positions.  Using Isolated-Margin, you can fix the leverage you would like to use. The Margin will be calculated as: Position Size x Leverage.  NOTE: Currently, by default, the web version opens the position on Cross-Margin. If you wish to change this, you will need to drag the leverage forward towards x100, you will then see "Isolated" instead of "Cross".    What is the Insurance Fund?  Cryptology offers 100x leverage for Perpetual Futures Contract on Bitcoin, this is a highly volatile financial product. These two factors cause a high risk of default. To cover possible obligations of one trader to the others, we decided to create an Insurance Fund. The Insurance Fund is used according to the discretion and risk management policy of Cryptology. When opening a position, the trading system calculates two prices, the Liquidation Price and the Bankruptcy Price.   Depending on the size of the position, liquidity and market volatility, the actual average Liquidation Price could be even worse than the Bankruptcy Price. In these cases, losses concerned with the market condition will be covered from the Liquidation Fund. If there are not enough funds to cover losses of liquidation then the system automatically goes to Auto-Deleveraging Liquidation. In the opposite case, if the actual average Liquidation Price is better than the Bankruptcy Price, these funds will go to the Liquidation Fund.    What is Auto-DeLeveraging (ADL)?  Auto deleveraging is a procedure on the market when it is necessary to cover losses of some traders but there are not enough funds in the Liquidation Fund. In this case, the most profitable positions on the market will be automatically closed to cover losses.    Withdrawals:  Futures' withdrawals are processed everyday only one time per day at 10:00 UTC.   Processing time may take up to 2 hours.  Submit your withdrawal request by 10:00 UTC to be included in the same day's batch.                       

BTC/USD futures trading guide. Find the answers to frequently asked questions. How the calculations are made and what fees you will face. Detailed instructions for successful trading

BTC/USD Futures Trading Guide and Frequently Asked Questions

Futures Trading Terminology

To use our crypto trading platform and to trade successfully you need to be aware of legal and privacy information. Read these terms attentively and start trading right now!

Legal and Privacy Information | Crypto Trading Platform

Exchange T&Cs

Your key to successful crypto trading: read terms and conditions, information on fees, deposits, withdrawals, and other essential details. All you need to know about our crypto trading platform

Contracts Terms and Conditions: Safe Crypto Trading

Contracts T&Cs

  1. Introduction   To provide you with our products and services, provide you with updated information, and comply with applicable law, we collect personally identifiable information (hereinafter, personal information) from you as a user or prospective user.  Your personal information is of utmost importance to us, and it is our priority and policy to safeguard and respect the confidentiality of the information we collect and that you provide to us.  This Privacy Policy is issued by and applicable to all the products and services that are provided to you by Cryptology, including Cypher Trading, UAB, and Deleverage S.A. (Cryptology, we, or us).  We endeavor to review this privacy statement and policy regularly to ensure we comply with the latest privacy and security standards in our countries of operation and internationally accepted standards.  We, therefore, may amend this Privacy Policy at any time in the future by posting the amended version on this site including the effective date of the amended version. We will announce any material changes to this Privacy Policy on our website and mobile applications.  This Privacy Policy forms an integral part of the Terms and Conditions, by agreeing to the Terms of Conditions of either service of Cryptology, you also agree to this Privacy Policy.  For purposes of the Terms and Conditions and this Privacy Policy, you are contracting with Cryptology. Cryptology as the data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with international privacy standards, this Privacy Policy, and applicable law.   2. Keywords   Personal Information: refers to any information relating to you, as an identified or identifiable person, including your name, an identifiable number, location data, or online identifier, or factors specific to the physical, economic, cultural, or social identity of you as a natural person.  Data Controller: Cypher Trading, UAB  Data Processor: Sum & Substance Limited (under Article 26 of the General Data Protection Regulation (EU) 2016/679 (hereinafter, GDPR).  Cryptology Account refers to your user-accessible account.  Datacenter locations: we process and retain your personal information on servers in data centers located in the European Union.   3. Your rights   Right to obtain confirmation as to whether or not his or her personal data are being processed (Article15 EU GDPR);  Right to obtain rectification of inaccurate personal data without undue delay (Article 16 EU GDPR);  Right to erase personal data or “right to be forgotten” (Article 17 EU GDPR); please note that in accordance with our obligations under anti-money laundering laws, we are obligated to retain certain personal and transactional data from you for a period of at least 5 years after we have ended our business relationship or you have requested us to erase your personal data.  Right to restrict data processing, in particular when the accuracy of the data is contested (Article 18 EU GDPR);  Right to receive communications as to rectification or erasure of personal data or restriction on processing (Article 19 EU GDPR);  Right to receive personal data in a form that is machine-readable and ready for transmission to another controller (Article 20 EU GDPR);  Right to object data processing (Article 21 EU GDPR);  Right not to be subject to a decision based solely on automated processing (Article 22 EU GDPR).   4. Data that we collect   Name and surname  Date of birth  Passport or any identity document data  Registered address  Banking details  Facial image  Localization information (such as IP address), login information, browser type, and platform, device-specific information, and system activity  Other additional information may be necessary in order to identify and verify your identity   5. Reason to collect data   Performance of a Contract: We collect personal information and data from you to create a contract, between you and us, for the provision of products and services regulated under the service-specific Terms and Conditions.  Compliance with a legal obligation: We also collect personal information and data from you for the purpose of identification and client due-diligence compliance in accordance with the laws governing our intended business relationship (KYC and AML).  For the purpose of safeguarding a legitimate interest: We process personal information and data from you to safeguard our legitimate interests in initiating legal claims, and preparing our defense in litigation procedures, preventing fraud and potential crime, asset security and access controls, and overall internal risk management. We may need to use personal information collected from you to investigate issues or to settle disputes with you because it is in our legitimate interest to ensure that issues and disputes get investigated and resolved in a timely and efficient manner. We may need to use your personal information to comply with any applicable laws and regulations, subpoenas, court orders, or other judicial processes, or requirements of any applicable regulatory authority. We do this not only to comply with our legal obligations but because it may also be in our legitimate interest to do so.  To provide you with information about our products and services: Once you successfully open a Cryptology account, or subscribe to information, we must use your personal information to perform our services and comply with our obligations to you. It is in our best interest to keep you informed of new releases and updates to our products and services. We may use your personal information to send you marketing communications by email or other agreed forms (including social media campaigns), to ensure you are always kept up-to-date with our latest products and services. If we send you marketing communications we will do so based on your consent and registered marketing preferences.   6. Disclosure of your personal information   We will not disclose your personal information to any third party, except to the extent that it is required to do pursuant to any applicable laws, rules, or regulations; if there is a duty to disclose; in line with our Terms and Conditions; at your request or with your consent. We will endeavor to make such disclosures on a need-to-know basis unless otherwise instructed by a regulatory authority.  We may disclose your personal information to any service provider for the business purposes of specific services related to administrative, financial, legal, tax, compliance, insurance, IT, debt-recovery analytics, research, or other services. If we disclose your personal information with service providers, such providers may store your personal information within their own systems in order to comply with their legal obligations. We will always require service providers to acknowledge the confidentiality of this information and to undertake relevant privacy and data protection standards and compliance with applicable data protection law and this Privacy Policy.   7. Transfers outside the European Economic Area   We may transfer your personal information outside the EEA and UK to other service providers (i.e Data Processors) who are engaged on our behalf. To the extent that we transfer your personal information outside of the EEA and UK, we will ensure that the transfer is lawful and that Data Processors in third countries are obliged to comply with the GDPR and the UK Data Protection Act 2018.   8. Privacy related to blockchains   Your funding of bitcoin, XRP, ether, and other Digital Assets, may be recorded on a public blockchain. Public blockchains are distributed ledgers, intended to immutably record transactions across wide networks of computer systems. Many blockchains are open to forensic analysis which can lead to deanonymization and the unintentional revelation of private financial information, especially when blockchain data is combined with other data.  Because blockchains are decentralized or third-party networks that are not controlled or operated by us, we are not able to erase, modify, or alter personal data from such networks.   9. Cookies   When you use our products and services, we may make use of the standard practice of placing tiny data files called cookies, flash cookies, pixel tags, or other tracking tools (herein, “Cookies”) on your computer or other devices used when engaging with us. We use cookies to help us recognize you as a customer, collect information about your use of our products and services, to better customize our services and content for you, and to collect information about your computer or other access devices to ensure our compliance with our AML obligations.   10. Contact us   If you have any questions, complaints, comments, or requests regarding this Privacy Policy, you are welcome to contact us at compliance@cryptology.com      

Make sure that your crypto trading is 100% anonymous and secure. Read our online crypto trading platform privacy policy and personal data protection

Privacy Policy: Amonymous Crypto Trading, Personal Data Protected

Privacy Policy 

 How to trade futures on Cryptology?  Trading futures contracts on Cryptology is not as difficult as it might seem at first glance, but be careful, as futures trading carries more risks than trading on the spot market. If you already have a verified Cryptology account, you will be able to start trading futures in the next few minutes.  Before trading, it is desirable to understand the basic terms that are used in the futures market. Below are the basic terms you will need to understand the futures market.   Futures are contract agreements to buy or sell assets in the future for a set price. When you make a futures contract, you do not buy the asset itself since the futures contract is a derivative. Hence the main difference between the futures market and the spot market: on the spot market you purchase and own the asset, but futures trading works in another way - you take a position on an asset without actually owning it.  Leverage is one of the most important tools in futures trading. Leverage allows you to maximize the profit. For example, to buy 1 BTC on the spot market, you will need tens of thousands of dollars, depending on market prices. Let's say the current price of Bitcoin is $15,000, so you need $15,000 to buy 1 BTC. A futures contract allows you to open a futures position on an asset by paying only a fraction of its cost. This is possible only with leverage. The more leverage, the fewer funds you need to invest in a position, but the higher the risk of liquidation of your position will be. For example, with x10 leverage, you do not need the entire amount ($15,000), but only $1,500 to buy a 1 BTC contract. Leverage is not available in spot trading.  Position "Long" - purchasing an asset in anticipation of a further increase in the price of the asset. Can be compared to buying. Long traders or buyers are called “bulls”. The name of the growing market - is “bullish”.  The “Short” position is an entry into a deal in anticipation of a further decrease in the price of an asset. The “short” mechanism is more complicated and difficult to understand. In simple terms, you borrow an asset from the exchange and then sell it at the current price. When the price goes down, you buy the asset and return it back, and take the difference between the prices as your profit. Currently, this process is automated and happens instantly, so you do not need to borrow an asset from the exchange and sell it yourself. On our platform, you just need to open a position, and the system will do every step automatically. Short traders (or sellers) are commonly referred to as “bears”. This is why a down market is called a bear market.  Position liquidation. The most unpleasant term for every trader. Liquidation is the forced closure of a position due to insufficient maintenance margin for the position. The higher your leverage and the lower your maintenance margin, the higher the risk of liquidation of your position. You can find the rest of the futures market terms in our Futures Trading FAQ article.   You can find the instructions on how to start trading on Futures below:   First of all, you need to deposit funds to the Futures balance of your Cryptology account. There are several ways to do this: you can make a deposit to the address of your Futures wallet, and also you can transfer funds from your exchange wallet to the futures one. There are two Base assets available for trading on Futures: USDT and BTC.    Go to the Futures page:     Choose the leverage for your Futures position. To do this, click on the "Cross" button and select the leverage:        Select the type of position you would like to open (long or short), order type, and enter the position size. You can open a position both at the market price and at the price of a limit order.  There are two additional types of orders in the futures market: Stop Market and Stop Limit. A Stop Market order is triggered by a stop price. When the stop price is reached, this order becomes a market order and the position closes at the current price. A Stop Limit order is a conditional order that is executed at a specified limit price after the stop price is reached.  The difference is that once the stop price is reached, an order will be placed at the limit price.    Open a position and earn a profit!    Risk Reminder: Futures Trading is a high-risk instrument, it can both maximize your profits through the use of leverage, and lead to serious losses. Before trading futures, you should develop a trading strategy. 

How to Trade Futures

 Need assistance with your account, or verification, or have any questions about trading?  We’ll get you the help you need. Please note that we respond within one business day, but usually, our response takes 3 hours.  Web:   Go to page www.cryptology.com  In the upper right corner near the ID, click in the "Headphone emoji"  If you are already logged in to your account, your email will be added automatically, or you can enter it manually  Choose the category of your request, describe your question, attach files and add additional data if necessary and click "Submit"    App:   Swipe to the left and click "Submit a ticket" in the menu  You can send a request via email or online chat  Our smart Online Bot will help you choose the category of the request, answer the main questions, and help direct your request to the Support Agent.    Email:  Send a request to support@cryptology.com  When contacting the support team, please provide the email associated with your Cryptology account and a detailed description of the question/issue 

If you have any questions on crypto trading and on how to buy and sell Bitcoin, contact a support team. Support in the mobile app, in the web version and by email explained

Crypto Trading Platform Support Team

How to contact the Support Team

Cryptology follows Anti-Money Laundering and Know Your Customer policies to protect its users. Buying and selling digital coins with us is secure. The information on AML and KYC policies is on this page

AML-KYC Policy of Our Crypto Trading Platform

AML-KYC Policy

 Cryptology earn is a passive income product that allows you to make a profit on your crypto savings with no trading risks. Make your money work for you while you sleep! 

What is Cryptology Earn?

 After you deposit funds, you start making a profit each day you keep your funds on your earn account.   The profits are summed up and can be redeemed after the end of the lockup period. 

How does Cryptology Earn work?

 The Estimated APY rate is your annual percentage yield: the share of the deposit that you can earn after one year of keeping the deposit on your Earn account. 

What is Estimated APY rate?

 You start making profits the next day after you have made a deposit. The profits can be redeemed in full after the end of the lockup period. 

When do I start making profits?

 If you have just started using Cryptology Earn, you can redeem your profit after the end of the lockup period, and any day thereafter. 

When сan I redeem my profit?

 No, If you withdraw your funds before the end of the lockup period, you will get back only the initial sum you have deposited. After the end of the lockup period, you can redeem your profit any time you want.  For some deposits the conditions allow you to withdraw your profits earlier, you can check the conditions when you confirm your deposit. 

Can I redeem my profit early?

 You can withdraw your profit to your trading account, and then to your personal wallet as a standard withdrawal procedure. 

How can I withdraw my profit?

 To start earning, you need to deposit funds to your Earn account in crypto or using a bank card and select the coin you want to invest in.   We will take care of the rest, so you can sleep peacefully while your account grows. 

What do I need to do to start making profit?

Earn T&Cs

 Tether is a cryptocurrency that was created with the intent of mirroring the US Dollar. It is meant to be traded at a fixed price of USD ($1). Each Tether is allegedly backed by 1 real Dollar, that’s held in the company’s reserve.  There is also a form of Tether that is backed by the Euro, even though it has an extremely low trading volume. 

A cryptocurrency mirroring USD is Tether. Find information about this currency on this page. Buy and sell Tether at the worldwide crypto marketplace right now

What is Tether (USDT)? Buy and Sell Tether at Crypto Trading Platform

What is Tether (USDT)?

 Go to https://cryptology.com/  Click "Buy crypto" in the upper-left corner of the screen.There are a few simple steps ahead for a quick purchase:      Enter the amount in USD, EUR, or BRL that you want to spend. Choose the cryptocurrency you want to receive. Once you choose, you will see the equivalent of the amount in cryptocurrency that you will receive. Then click on the green button and you will be redirected to the next step.         Fill in the fields with the data of your bank card, and click "Next":     You will double-check the amount you will purchase and check the little box, then click on “Confirm” to proceed to the next step:      You will be redirected to the payment system's website, where you need to enter a confirmation code by SMS. Click on the black button to continue to the last step of the process:      Enter the code you received to finish the purchase and that's it. You will be redirected to Cryptology’s website and the amount will be updated in your Cryptology account instantly. If you have any issues and need assistance, don’t hesitate to contact our Support Team for further help.       

How to use the Simple Exchange?

 Simple Exchange allows users to quickly convert fiat into cryptocurrency. To make a quick purchase, please go to the Simple Exchange page, add the amount to buy, and enter your bank card details.  Please note that before buying, you need to register and verify an account if the purchase amount exceeds more than 200 USD or its equivalent.  Follow our step-by-step instructions for a quick purchase: How to use Simple Exchange. 

How does Simple Exchange work?

 To buy and sell on the Cryptology exchange, you will have your own cryptocurrency wallet for each of the available currencies. To withdraw funds to an external wallet, you will need the address of your personal wallet.  Please check our article on How to make a withdrawal to an external wallet. 

Do I need a cryptocurrency wallet to buy, sell, or exchange currency?

 If you would like to buy cryptocurrency with a bank card, you need to pass at least Advanced Verification. Please note that in some cases we may request additional verification documents for security reasons. Use our simple instructions on How to pass Verification.  

Is verification required? 

 The cryptocurrency is credited to your Balance Immediately after payment. If the currency doesn’t display on your balance, please contact the Customer Support team: support@cryptology.com and attach a screenshot of your Balance. 

How long will the cryptocurrency be credited to the balance after paying by bank card?

 The fee for purchases with a VISA, or Mastercard bank card is 2,8%  The fee for withdrawal of BTC - 0,0012 BTC, ETH - 0,0035, USD_TRC20 - 3  Please follow our article to learn more about withdrawal fees for other cryptocurrencies: Cryptology fees 

What are the deposit and withdrawal fees?

 Please go to the Balances - Spot section in the upper-right corner, there will be the currency after purchase:    

Where can I find the cryptocurrency immediately after purchase?

 Cryptology provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, Cryptology follows strict Security Policy that enforces a set of security standards for our technical and business operations.   However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Cryptology. Digital currency is not legal tender and is not backed by the government. 

 For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails.  This code will allow you to see the difference between official Cryptology and emails from fraudsters.  Follow the simple steps to install an Anti-Phishing Code on your account:  1. Go to the Account - Settings page and choose the Security tab:    2. Below click to Set Up the Anti-Phishing Code:    3. Enter the Anti-Phishing Code and a two-factor authorization code, if you have it installed:     4. Within one minute you will receive a code to your email linked to your Cryptology account, this code will be visible in the upper left corner of the email:     5. Use this code to identify the official email from Cryptology. If the code in the email doesn't match or is missing, do not follow the links in it and do not reply to this email.  Please note that the Anti-Phishing Code will only be visible in emails about transactions and actions in your account.  There is no code in Marketing emails from Cryptology about promotions and platform updates.      

 Project basic information  Issue Time：2008-10-30  Total Supply：21,000,000  Circulation ：18,247,575  White paper：https://bitcoin.org/bitcoin.pdf  Website：https://bitcoin.org/zh_CN/  Block Explorer：https://www.blockchain.com/explorer  Project Introduction  Bitcoin is a cryptocurrency and a digital payment system invented by an unknown programmer, or a group of programmers, under the name Satoshi Nakamoto.It was released as open-source software in 2009. The system is peer-to-peer, and transactions take place between users directly, without an intermediary. These transactions are verified by network nodes and recorded in a public distributed ledger called a blockchain. Since the system works without a central repository or single administrator, bitcoin is called the first decentralized digital currency. Besides being created as a reward for mining, bitcoin can be exchanged for other currencies, products, and services in legal or black markets. As of February 2015, over 100,000 merchants and vendors accepted bitcoin as payment. According to research produced by Cambridge University in 2017, there are 2.9 to 5.8 million unique users using a cryptocurrency wallet, most of them using bitcoin. 