To delete your account, enter the Settings page on your platform. On the bottom right corner, you will see the “Delete Account” button.In case you change your mind after account deletion, please contact the <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">Support Team</a> for assistance.

If for any reason you need to delete your trading account at Cryptology, you need to enter the Settings page and push the ‘Delete Account’ button. Whenever you want to come back, contact support to restore your account

How Do I Delete My Account? Follow These Simple Steps

How do I delete my account?

Web Version –&nbsp;<a href="http://www.cryptology.com/" rel="noreferrer noopener" target="_blank">www.cryptology.com</a>1. Go to <a href="http://www.cryptology.com/" rel="noreferrer noopener" target="_blank">www.cryptology.com</a>, and click on the top right button “Sign in" or "Create account”.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413455886/original/qhraFy5vSC1AoAaIe-aoyahPJN0-TpsWVg.png?1685460291" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413455886"> 2. Sign in (or Sign up if you don’t have an account) to Cryptology. After that click on the “Account” button and choose Security.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413459194/original/68VK15fy2b1MR-Zk7rXs7_RqoW4md4pv5w.png?1685460946" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413459194">3: To enable Two-Factor Authentication, download Google Authenticator on the <a href="https://itunes.apple.com/ru/app/google-authenticator/id388497605?mt=8" rel="noreferrer noopener">App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&amp;hl=ru" rel="noreferrer noopener">Google Play</a>. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually.&nbsp;Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413460096/original/xZY625bPkLmG6vUS7xu-kc6tu-SYM9walg.png?1685461107" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413460096">Mobile Application Version1. Sign in (or Sign up if you don’t have an account) to Cryptology. After that click on the “Account” button and choose Security.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413463381/original/mMbSrty7-Nci5JWshVhsA0zDmPUcMBBlGg.png?1685461753" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413463381">2. To enable Two-Factor Authentication, download Google Authenticator on the <a href="https://itunes.apple.com/ru/app/google-authenticator/id388497605?mt=8" rel="noreferrer noopener">App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&amp;hl=ru" rel="noreferrer noopener">Google Play</a>. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413464098/original/SJvKCHyne3s7nTmTBIeUzGVzZR40SoiEcA.png?1685461896" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413464098"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413464326/original/tgCUnRf3CYGNpTB0nYQLIrqXjyWzPz-dWw.png?1685461944" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413464326"> Great! Now your account is more secure and your trading is safer than before.

For your security, you can use two-factor authentication. Use a web version and a mobile application and follow the instructions on this page to keep your transactions safe

How Do I Enable 2FA for My Account? Follow the Detailed Guide

How do I enable 2FA for my account?

<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">In order to increase the amount that you can deposit and withdraw funds from your Cryptology account, you need to complete the verification process.<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">There are 2 verification levels:1. Advanced Verification: Crypto deposits - no limits, Crypto withdrawals - no limits. Fiat deposits up to $10,000&nbsp;This verification level consists of three stages:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">photo of the document passport, ID card, or residence permit;</li><li dir="ltr" style="font-size: 14px;">selfie with an identity document;</li><li dir="ltr">selfie with a liveness-detection check, which simply involves turning your head in front of a camera for a few moments.</li></ul>Please make sure, that the photos were taken in good quality, all the data on the documents are clearly visible.<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">2. Full Verification:&nbsp;No Account Limit<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">Requires providing Residential Address and document copy confirming it. As Proof of Residence, you can use a recent (not older than 3 months) utility bill for electricity/gas/water/landline/internet or a bank account statement/official government letter. Proof of Residence shall contain your full name (as in the provided photo ID document), full address, document date, and the service provided (in Latin transliteration). Please note:&nbsp;as proof of residence, you can provide a residence permit from your passport (main page + residence permit page), however, any other document must be provided in the previous steps - an international passport or a driver's license. *Additional documents for Enhanced Due Diligence and card verification might be required.<p dir="ltr" style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">*Additional card verification might be required.

Choose one of the two verification levels. Follow the instructions to verify your Cryptology account and start trading with no limits on deposit and withdrawals

Cryptology Verification Process: Complete and Start Trading

Cryptology verification process

Our greatest priority is a fair and secure trading experience for all of our clients. As an authorized virtual currency institution, Cryptology shall operate in accordance with the applicable regulations and comply with the AML laws.To align with the current legislation and eliminate certain risks, we need to ensure that our clients are fully verified in accordance with Cryptology KYC procedures. You can choose from 2 levels of verification available on our platform depending on the volumes of trading you would like to reach - Advanced or Unlimited. For more information regarding the limits applied to Cryptology, you can visit the link <a href="https://cryptology.com/faq/cryptology-verification-process-43000430653" rel="noreferrer" target="_blank">Cryptology Verification Process</a>.

To protect other clients from robot trading and fake accounts Cryptology requires that all the users pass the verification procedure. Buy and sell Bitcoin and other cryptocurrencies safely

Why Do I Need to Verify My Account to Trade Cryptocurrencies

Why do I need to verify my account?

For now, once the information has been submitted, it cannot be removed or edited by the user. In order to do this, please contact our Support Team.<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noopener noreferrer" target="_blank">How to contact the Support Team</a>

After creating an account at Cryptology, you might face a question: Can I edit my personal data? To make any changes you will need to contact support, follow the instructions from this page

Questions on Account and Verification Explained

Can I edit my personal data?

<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">The account limit is calculated based on the verification level and the total amount of deposits and withdrawals.&nbsp; For example, for customers with Advanced level verification, the limit is up to $10,000 per month or the equivalent in any other currency.

If you want to buy and sell Bitcoin and other cryptocurrencies with no deposit and withdrawal limits, you need to pass the complete verification process. Follow the instructions and start trading with no limits

How Does the Account Limit Work? Deposit and Withdrawal Limits

How does the Account Limit work?

Steps to fix "Incorrect Code" errors with Two-Factor AuthenticationThe most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.On Android:<ol><li>Go to the Main Menu on the Google Authenticator app</li><li>Select Settings</li><li>Select Time correction for codes</li><li dir="ltr">Select Sync now</li></ol><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43429936229/original/hcXAlr7zR83JRXD5zdCPgrfqexm0y911Eg.png?1692179335" style="width: 534px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43429936229">On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.On iOS (Apple iPhone):<ol><li>Go to the iPhone Settings App. (your phone settings area)</li><li>Select General</li><li>Select Date &amp; Time</li><li>Enable Set Automatically</li><li dir="ltr">If its already enabled, disable it, wait a few seconds and re-enable</li></ol><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039400629/original/12.png?1458332544" rel="nofollow noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank"><img class="fr-dii fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43257118788/original/yF1tk6dnFaseC7GQsNQjbSqg2Gyv8eRDbw.png?1632499036" style="box-sizing: border-box; border: 0px; max-width: calc(100% - 5px); cursor: pointer; padding: 0px 1px; display: inline-block; margin-bottom: 5px; margin-left: 0px; width: 244px;" data-attachment="[object Object]" data-id="43257118788"></a><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039400631/original/13.png?1458332554" rel="nofollow noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank"></a><a href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1039400631/original/13.png?1458332554" rel="nofollow noopener noreferrer" target="_blank"><img class="fr-dii fr-fil" src="https://downloads.intercomcdn.com/i/o/82915474/8d9237da10c3cfe277a6b250/13.png" style="width: 244px;"></a>

If you face an ‘Incorrect code’ error with two-factor authentification, follow our simple guide to fix it. Step-by-step instructions with screenshots for Android and iOS devices

Two-Factor Authentification Fails on Crypto Trading Platform

My Two-Factor codes aren’t accepted ("Incorrect Code" error)

Cryptology provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, Cryptology follows strict Security Policy that enforces a set of security standards for our technical and business operations.&nbsp;However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Cryptology. Digital currency is not legal tender and is not backed by the government.

Are my funds safe with Cryptology?

Unfortunately, no. As per Cryptology’s Terms and Conditions, the client acknowledges that he/she is above the legal minimum age (18) upon account registration. Failure to comply shall result in blocking of the account.

Age requirements for creating an account at Cryptology explained. Users under 18 years old are not allowed to create an account, buy and sell crypto with us

Age Requirements for Starting Trading Cryptocurrencies

I’m underaged. Can I open an account with Cryptology?

For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails.This code will allow you to see the difference between official Cryptology and emails from fraudsters.Follow the simple steps to install an Anti-Phishing Code on your account:1. Go to the Account - Settings page and choose the Security tab:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413496098/original/EIqNLvJwBVQqddEswukBcGZ9tqeI9vxENA.png?1685469844" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413496098">2. Below click to Set Up the&nbsp;<span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413500153/original/eBi4_jLr0lOPfnzIc5ssH_37cHD8LbI6DA.png?1685471130" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413500153"><span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">3. E<span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">nter the <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code and <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">a two-factor authorization code, if you have it installed:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413500248/original/hPK2K79T8EXdbt6gXf_iL9JFdKBkF3Ho-g.png?1685471161" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413500248"> <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">4. Within one minute you will receive a code to your email linked to your Cryptology account, this code will be visible in the upper left corner of the email:<span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">5.&nbsp;Use this code to identify the official email from Cryptology. If the code in the email doesn't match or is missing, do not follow the links in it and do not reply to this email.Please note that the <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code will only be visible in emails about transactions and actions in your account.There is no code in Marketing emails from Cryptology about promotions and platform updates.

What is Anti-Phishing Code and how to install it?

In case you forgot the password, you always have an opportunity to reset it using your account e-mail: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499893/original/VMlYbxqev8qmXnWwftRmEZvZMvihP4WpQQ.png?1672050675" width="602" height="223" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499893"> Use the "Sign In" button in the upper right corner, and click on the "Forgot Password" button:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499892/original/gxIGgMx1EtJBoF_8fOdoCWG8DZ_rn9pd9Q.png?1672050674" width="602" height="188" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499892"> Enter the email you used to register your account and you will receive an email with further instructions.&nbsp; How to reset the password if you are already logged in?&nbsp;Please go to "Settings and Security", in the&nbsp;Password&nbsp;section click "Change password": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381501542/original/s7TYvgVV9yv2fwB4VDFpN6lZygLFDhvWGg.png?1672051815" width="602" height="184" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381501542">You will receive an email to your Cryptology account email with further instructions.

How to reset the password?

You can use the mobile app to log in to your account:<ul style="font-family: Arial, Helvetica, sans-serif;"><li dir="ltr" style="line-height: 1.38; text-indent: -7.08661pt; padding: 0pt 0pt 0pt 7.08661pt;">for&nbsp;iOS&nbsp;<a href="http://apps.apple.com/en/app/cryptology-digital-assets/id1313186415">Link to download the app</a></li><li dir="ltr" style="line-height: 1.38; text-indent: -7.08661pt; padding: 0pt 0pt 0pt 7.08661pt;">for&nbsp;Android&nbsp;<a href="http://play.google.com/store/apps/details?id=com.cryptology.android">Link to download the app</a> </li></ul>Or use the Web version&nbsp;<a href="http://www.cryptology.com">www.cryptology.com</a> <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381503185/original/RYD7VqWBlcw0UpHG44hdVvkuajOx2c8pMg.png?1672052693" width="602" height="216" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381503185">In the upper right corner, you will see the "Sign In" button. Next, please enter your account email and password, and click “Sign In”.Please note that for security reasons you can enable two-factor authentication. For this purpose, in the "Settings and Security”, click the "Enable 2fa" button: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381503186/original/iOYlzfJ1BCn2dUN4xij9ipNmYus1bTM4CQ.png?1672052693" width="602" height="108" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381503186">Need help with enabling 2FA? Kindly check our article with the instructions: <a href="https://cryptology.com/faq/how-do-i-enable-2-fa-for-my-account-43000430645" rel="noreferrer" target="_blank">How to enable 2FA?</a>

How do I log in to my account?

There are several reasons why your verification could be rejected:&nbsp;<ul><li>low-quality photos;</li><li>documents that do not meet the requirements;</li><li>security reasons;</li></ul>If the document review was rejected, you can see the specific reason for&nbsp;rejection&nbsp;on the "Verification" page. In some cases, you can try to pass the verification again, on the Verification page, click "Try again" or "Upload documents".Please note that documents can be uploaded in the required form and do not send too many incorrect files - this will lead to&nbsp;account blocking. You can check all the documents requirements in the article "<a href="https://cryptology.com/faq/cryptology-verification-process-43000430653" rel="noreferrer" target="_blank">Verification process</a>" In case if you need further help, kindly contact the <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">Support Team</a>.

What should I do if my verification was failed?

If you would like to create an account as a company, please choose the "Institutional" option when you create your account: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381511549/original/fvxNopwf-TeNR0Kxo2AjCLrvO5G5mVPUTw.png?1672057356" width="602" height="215" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381511549">Fill in the appropriate form on our site and you will automatically receive an e-mail with a list of required documents for verification.&nbsp;The documents will be checked and the Institutional team will reply within 1-2 business days.

I'm an Institutional. How to get verified?

In order to reset 2FA, kindly contact our Support team by <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">submitting a ticket</a> or send us a request to <a href="mailto:support@cryptology.com" rel="noreferrer" target="_blank">support@cryptology.com</a>. When sending a request, please choose the 2FA category: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381618797/original/gXX19Dg_tuDHkUAnfLXsnZBx9fKuKLw9XA.png?1672135921" style="width: 297px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43381618797">For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.&nbsp;<ul><li dir="ltr">If your account is Institutional, please provide your personal identity with your position of authority to manage your account with the company, include a selfie with your national ID and a piece of paper with the following information in handwritten form: date of request, name of our company, "Reset 2FA".</li><li dir="ltr">Verification at the Advanced level&nbsp;and above will require a selfie with an ID and the current date written on a piece of paper.&nbsp;</li><li dir="ltr">If your account is without verification, we need the following information:</li></ul><ol><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Name and surname;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Selfie with ID or Passport;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Photos of ID or Passport;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Date of Birth;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">Date of registration of the Cryptology account;</li><li dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;">In case if you had transactions on your account: the last 4 digits of the linked card and transaction hashes.</li></ol>