How do I reset 2FA for my account?

In order to reset 2FA, kindly contact our Support team by submitting a ticket (Information on how to contact us can be found here). When sending a request, please choose the 2FA category:

For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.

Verification at the Advanced level and above will require a selfie with an ID and the current date written on a piece of paper.

When verifying the Basic level, we need the following information:

1. Name and surname;
2. Selfie with ID or Passport;
3. Photos of ID or Passport;
4. Date of Birth;
5. Date of registration of the Cryptology account;
6. In case if you had transactions on your account: the last 4 digits of the linked card and transaction hashes.