<p style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; color: rgb(31, 28, 35); font-family: Roboto, -apple-system, system-ui, sans-serif; font-size: 15px; font-weight: 400; text-align: start; text-indent: 0px;">The amount you can deposit/withdraw depends on your account verification level. In order to increase the limits, please complete the account verification:<ol style="margin-bottom: 0px; margin-left: 20px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; list-style: outside decimal; color: rgb(31, 28, 35); font-family: &quot;Helvetica Neue&quot;; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><li style="margin-bottom: 0px; margin-left: 0px; padding: 0px; box-sizing: inherit; transition-timing-function: cubic-bezier(1, 0, 0, 1); transition-duration: 0.3s; transition-property: none; font-family: &quot;Helvetica Neue&quot;; font-size: 14px;">Advanced Verification: Crypto deposits - no limits, Crypto withdrawals - no limits. Fiat deposits up to $10,000</li><li dir="ltr" style="font-family: &quot;Helvetica Neue&quot;; font-size: 14px;">Full Verification:&nbsp;No Account Limit&nbsp;</li></ol>The minimum withdrawal amount for cryptocurrencies:&nbsp;0.00001 BTC, 0.00001 ETH, 0.0005 BNB, 5 USDT Please check the full list of minimum amounts for withdrawals in the <a href="https://cryptology.com/faq/cryptology-fees-43000475684" rel="noreferrer" target="_blank">Cryptology Fees article</a>

How much can I deposit/withdraw at once?

For security reasons, fiat transactions are only available for verification of the Advanced level and higher. You can find information about the <a href="https://cryptology.com/faq/cryptology-verification-process-43000430653" rel="noreferrer" target="_blank">verification process in our article</a>. In order to make a deposit with a bank card, please follow the instructions:Please go to the “Balances page”, select a currency, and click "Deposit": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43413487050/original/uV-Fj8lCB-NL6XQYpsy4p9sfb1baw5194A.png?1685467460" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43413487050"> Then, fill in the required information and click “Next”: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381621797/original/QGO_oBwok4li5S3ctm4ohgkY25ZAGzTiew.png?1672137236" width="602" height="520" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381621797"> Read the terms of the transfer and click "next", then you will need to provide payment information: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381621799/original/4AtXxbHBqkrcJW0ThG_BpkKiCxGNz0R3_g.png?1672137236" width="602" height="703" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381621799"> Please note: you can only make a deposit&nbsp;from your personal card.&nbsp;Using other people's cards is against the rules of our platform. You can find all the latest information regarding fees&nbsp;<a href="https://cryptology.com/faq/cryptology-fees-43000475684"></a>in the <a href="https://cryptology.com/faq/cryptology-fees-43000475684" rel="noreferrer" target="_blank">Cryptology Fees</a> article.

Instructions on how to buy Bitcoin, Ethereum, and other digital coins using your bank card. Make a deposit to your account and benefit from crypto trading on a reliable platform

Bank Card Deposit Instructions: How to Buy Bitcoin

Bank Card Deposit instructions

At the moment, payment with Russian cards may be restricted due to sanctions. Many international services, as well as ours, cannot accept payments from Russia. In addition, many Russian banks restrict payments on cryptocurrency services for security reasons.We recommend several options:<ol><li dir="ltr">Purchase cryptocurrency using your bank card issued from the foreign bank;</li><li dir="ltr">Make a SEPA deposit in EUR if you have a bank account in the EU;</li><li dir="ltr"><span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Make a SEPA deposit in USD if you have a bank account in the Unlimit Bank;</li><li dir="ltr">Exchange rubles for cryptocurrency on third-party services that support payments from Russia;</li><li dir="ltr">Make a deposit in cryptocurrency to the Cryptology balance, then you can use the deposit on the platform for trading or for Earn Savings.</li></ol>Please note:&nbsp;be careful when choosing a third-party company to exchange rubles for cryptocurrency. For security purposes check the reliability, reputation, and reviews of the service on which you plan to make exchange your funds.

Can I use Russian cards to buy cryptocurrencies or to make a deposit on the exchange?

In order for you to deposit using the Picpay option, go to Cryptology’s main page:&nbsp;<a href="https://cryptology.com/">https://cryptology.com/ </a>1.&nbsp;Click on <a href="https://cryptology.com/wallet" rel="noreferrer" target="_blank">“All balances”</a> on the upper right side of the screen, then click on “Deposit”. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409607/original/Dq2TFjpC0GPimpEBdTqZbz4TkrsJ-uiSCg.png?1673892896" width="624" height="119" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409607"> <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409609/original/0BcDyepWFuS9SDtqV2XuRentOpPHdfOh2A.png?1673892897" width="624" height="243" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409609"> 2.&nbsp;Choose “Exchange” on Balance and USD/EUR on Wallet, then click “Next”.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409618/original/tvj85q7qrA6_OFJjq1VaNmd4ewS-xY3C7Q.png?1673892899" width="469" height="240" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409618"> 3. Choose “Picpay” as the payment method and enter the amount in BRL. Click on “Next” to continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409615/original/J0PuBlEF1koGOyjIe9YBSuwFFuXNkDA4Mw.png?1673892899" width="462" height="418" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409615"> 4. Double-check the amount that you will pay and receive then click on “Confirm” and you will be redirected to our partner’s website: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409614/original/YfTxv-0PC5qXiZl4EhMIRT-nWHJw3_u8wA.png?1673892898" width="469" height="275" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409614"> 5. On this page, fill out some information to continue. Please, fill out your data according to the information you have provided on the Cryptology platform. Click on the green button to continue. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409619/original/kku34igr9mS_zsiP2O9nLURan98o-trUBw.png?1673892900" width="624" height="340" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409619"> 6. This is the final step, kindly open your Picpay account and read the QR code to complete the payment.&nbsp; <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385409620/original/-x8R3gllkpMmU-vHdR1BVZwrbcgfc5Bg4Q.png?1673892901" width="624" height="408" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385409620"> The assets will be reflected in your Cryptology account instantly. Please, save your invoice just in case you need it for further explanations or clarifications. Don’t hesitate to contact our&nbsp;<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452">Support Team</a>&nbsp;if you need any help.

How to deposit USD/EUR using the Picpay option?

On Cryptology, the minimum amount you can deposit depends on the top-up method:<ul><li dir="ltr">Bank card deposits - the minimum amount is 5 USD, 5 EUR</li><li dir="ltr">Crypto deposits - no minimum amount.</li></ul>The maximum amount for deposits depends on your account’s verification level.

See the list of deposit methods to use at our crypto trading platform. Minimum deposit limits described, be aware of that information and start trading

Crypto Marketplace Minimum Deposit Amount

What is the minimum amount for deposits?

After the transaction has been broadcasted to the network, there’s usually no way of affecting it and you can just wait for the confirmation. To make this process faster for future transactions, you can choose to pay a higher fee when setting up your transaction so it can be included in the block earlier.

If you do not want to spend time waiting for the transactions to be processed, you can pay a higher fee when setting up the next transaction. The process explained in detail

How to Speed up Unconfirmed Transactions on Crypto Trading Platform

How can I speed up unconfirmed transactions?

Transactions within the blockchain network are validated only when a certain number of miners (minimum of 3) confirm their authenticity and include them in the blocks that become part of the blockchain. When your transaction is broadcasted to the network, you need to wait for it to be confirmed by a sufficient amount of miners in order to be validated.

For a transaction to be validated it needs to be confirmed by a sufficient amount of miners. See a detailed explanation on this page. Cryptocurrency trading basics

What is Confirmation of Blockchain Transactions

What is a confirmation?

<div rel="clipboard_data"> Cryptocurrency transactions, in their absolute majority, are irreversible. This means that if you send the wrong coin to the wrong wallet, it will probably be lost forever. </div>

Crypto transactions are irreversible. Be attentive when sending coins. Mistyped wallets or sending wrong coins can result in losing your money. Find more details on this page

Sending a Wrong Coin through a Crypto Trading Platform

What happens if I send the wrong coin?

Getting a wallet is fairly easy for most currencies. However, there are countless options out there depending on your needs and how safe you want to be. Any wallet you get will give you the possibility to generate addresses. If you don’t see a “Generate address” or “My addresses” button, you can normally generate one on the “Receive/Send” section.

If you need to generate a wallet address follow the instructions on this page. Benefit from crypto trading. Create multiple wallets for different currencies

How Do I Get a Wallet Address to Buy and Sell Bitcoins

How do I get a wallet address?

The 3D Secure authentication is an additional fraud prevention scheme. After you enter your credit card details on a payment page, a new window will appear, requesting for your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. Usually it means that your bank sends you an SMS with a one-time password which is entered in order to confirm your transaction.

When you make a deposit with a bank card at our crypto trading platform, 3D secure authentication is used to protect your transaction. The process described in detail on this page 

What is 3D Secure Authentification When Trading Cryptocurrencies

What is 3D Secure?

At the moment, PayPal is not supported. You can top-up your Cryptology account with crypto and/or bank cards (Mastercard for EU and Visa).

Deposit and withdrawal methods are explained. Buy and Sell Bitcoin, Ethereum, and other digital coins with a reputable crypto trading platform

Are PayPal Deposits and Withdrawals Available to Trade Crypto

PayPal

Crypto transactions depend on a certain number of approvals by the network to be validated. This can take slightly longer or less time than expected. However, you can check the status of your transaction by using the transaction ID on a blockchain explorer such as <a href="http://blockchain.info/" rel="nofollow noopener noreferrer" target="_blank">blockchain.info</a> or <a href="http://etherscan.io/" rel="nofollow noopener noreferrer" target="_blank">etherscan.io</a>&nbsp;

Sometimes crypto transactions processing can take longer than expected. See the instructions on how to check your transaction status by ID

Crypto Trading Delayed Processing Explained

Delayed Processing

Unfortunately, all transactions broadcasted to the blockchain are irreversible. Once your coins are sent, it is practically impossible to recover them. However, there are some rare situations in which the transaction might fail and the money might be sent back. For example, Bitcoin addresses contain a built-in check code, so it's generally not possible to send Bitcoins to a mistyped address. However, if the address is well-formed but no one owns it, any coin sent to that address will be lost.

Is it possible to send Bitcoin to a mistyped address? Can the money be returned if the address was incorrect? Find the answers on this page

Can I Return Money When Sending Crypto to an Incorrect Address

Incorrect Address

First, please check if the transaction ID exists in the blockchain, as the wallets might delay the broadcasting. The transaction ID is a string of numbers and letters that you can use to verify your transfer data in the network.If the transaction already exists in the blockchain, please check whether it has enough confirmations. Different currencies can have different processing times. For example, ETH transactions are normally substantially faster than the BTC ones (several minutes versus up to an hour).&nbsp;If you believe your transaction is taking longer than expected, please contact our Support Team.

Crypto transactions can take some time depending on currency and other factors. See the guide on how to check your transaction status and find a missing crypto deposit

How to Find a Missing Crypto Deposit

Where is my crypto deposit?

<div class="p-rich_text_section" dir="ltr">Due to the current restrictive regulatory environment around the provision of crypto-related services across the European Union, and following the EU’s fifth package of restrictive measures against Russia, Cryptology is required to temporary limit services for the following groups of customers, who have crypto assets exceeding the value of 10,000 EUR (or equivalent):</div><ol class="p-rich_text_list p-rich_text_list__ordered" data-border="0" data-indent="0" data-stringify-type="ordered-list"><li>Russian nationals or natural persons residing in Russia;</li><li dir="ltr">Legal persons, entities or bodies established in Russia</li></ol><div class="p-rich_text_section" dir="ltr">User accounts that fall under this restriction will be limited to withdrawal operations only and will be given a 60-day period to allocate their assets above the 10,000 EUR (or equivalent) threshold to their personal wallets. This rule applies to all products available on Cryptology Exchange, including Spot, Futures and Earn, which means that you can have a total of 10,000 EUR (or equivalent) deposited in all products in aggregate.</div>If the user's balance on the Spot, Futures wallet and Earn deposits in total&nbsp;exceeds 10,000 euros (or the equivalent in any other currency), the following operations will be unavailable to the user:<ul><li dir="ltr">Fiat deposits;</li><li dir="ltr">New Earn deposits;</li><li dir="ltr">Spot trades;</li><li dir="ltr">Futures trades;</li><li dir="ltr">Transfers between Spot and Futures balances.</li></ul>To disable the restriction on the account, the user should make a withdrawal and reduce the balance.&nbsp;Please note, that user accounts of the Restricted Customers with a total value below 10,000 EUR (or equivalent) remain active and fully functional. If you still have any questions regarding the above restrictions, you can always contact our support or send your query to <a href="http://support@cryptology.com" rel="noreferrer" target="_blank">support@cryptology.com</a>. Thank you for your understanding.

Limitations of Services to Users from Russia

On the Cryptology account's main page, click “All balances”: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348692/original/FdnwkmIiXoTdyVeMx1z8IKYz-cKQf3_gIw.png?1671822842" width="624" height="284" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348692"> Click on the option “Deposit”: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348691/original/T8tiPMSRi5sGjuKzKK0vu5zdHuIXxUStWQ.png?1671822842" width="624" height="281" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348691"> Choose “Exchange” on the balance and USD or EUR on the wallet and then click “Next” to continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348694/original/H17bW5ZXxWww4rHR-wOTFezM-OM1n5F5lw.png?1671822843" width="624" height="257" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348694"> Choose the option “Lotérica” and proceed to type the amount you will deposit: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348695/original/E7_5gi8zwQLZD1n2eCKHDMWEndz9soVzZg.png?1671822843" width="624" height="260" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348695"> Type the amount in BRL or USD and double-check how much you will receive, then click “Next” To continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348702/original/idzv4yLJr5qK1JSX7mFQk-1_apH3xBoKmg.png?1671822845" width="624" height="252" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348702"> Click “Confirm” to proceed with the final steps: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348703/original/QG42MqIgix6SucC-pe09c6VsZc-KHTEAkQ.png?1671822845" width="624" height="259" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348703"> You will be redirected to a partner website to fill out some information and continue with the process. Please, fill out your data according to the information you have provided on the Cryptology platform and click on "Pay": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348700/original/61mAtCX6C3UDy6N_TJEDvv5YTNeE9-AWHg.png?1671822844" width="624" height="407" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348700"> A code will be generated and you will be able to pay at any Lotérica house, you only need to inform them that you would like to pay for a "PEC" and then say the "Convênio" number and CPF number: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381348701/original/YXBt-RGCeit6VdbDgSjh1yXHORicFchsSw.png?1671822844" width="624" height="281" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381348701"> After the payment has been processed, the balance will be updated within one hour.Please, save your invoice from Lotérica bank just in case you need it for further explanations or clarifications. Don’t hesitate to contact our&nbsp;<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452">Support Team</a>&nbsp;if you need any help.

How to deposit USD/EUR using the Loterica option?

On the Cryptology account's main page, click “All balances”: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349199/original/roeFE1g9ClkQkM6HlVDghzq4J3qILs35JQ.png?1671823150" width="624" height="284" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349199"> Click on the option “Deposit”: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349197/original/qOuFTlexSsCYYmS1bcgIBIYfwIqULGcIsw.png?1671823149" width="624" height="281" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349197"> Choose “Exchange” on the balance and USD or EUR on the wallet and then click “Next” to continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349200/original/5f3wlTYiFxIUZlQmkoKlPP40r_4IIg2GVA.png?1671823150" width="624" height="257" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349200"> Choose the option “Boleto” and proceed to type the amount you will deposit: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349203/original/hyjsPD6CY4cupwLypJnwtOFzjkBPQQQ5Ag.png?1671823152" width="624" height="260" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349203"> Type the amount in BRL or USD and double-check how much you will receive, then click “Next” To continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349204/original/k2MUeo_UTWWgiK9QK9f-S9jyB_AB22IewQ.png?1671823152" width="624" height="259" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349204"> Click “Confirm” to proceed with the final steps: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349205/original/ZsmYI51MrxtMO2oBb-ITS5FGpQTOIp6fEw.png?1671823153" width="624" height="259" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349205"> You will be redirected to a partner website to fill out some information and continue with the process. Please, fill out your data according to the information you have provided on the Cryptology platform and click on "Pay": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349202/original/89E8vj95QHUwGGTF7DEDqDFvwBT4uJokfA.png?1671823151" width="624" height="407" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349202"> Click on "Imprimir" to print out the Boleto: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349207/original/Bk47LvBlSXAYAzKx-k9FkI1T2Xe8WrHwcw.png?1671823154" width="624" height="279" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349207"> You can pay the Boleto at some banks, Lotéricas, post offices, supermarkets, or online banking: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381349206/original/9joMrIGR3AfuvSplM3bFogxFOJ30qsxBcQ.png?1671823154" width="624" height="355" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381349206"> After the payment has been processed, the balance will be updated soon.Please, save your invoice just in case you need it for further explanations or clarifications. Don’t hesitate to contact our&nbsp;<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452">Support Team</a>&nbsp;if you need any help.

How to deposit USD/EUR using the Boleto option?

Please note: Deposits in EUR are possible only from the banks of the European Union countries.Bank transfer transactions are processed within 1-3 business days, in case of rejection of the transaction, your funds will be returned within 14 days. To make a SEPA deposit, please follow the simple steps:<ol style="margin-bottom: 0px; padding-inline-start: 48px;"><li dir="ltr" style="list-style-type: decimal; font-size: 10.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); font-weight: 400;">Go to the <a href="https://cryptology.com/wallet" rel="noreferrer" target="_blank">Balances page</a>;</li><li dir="ltr" style="list-style-type: decimal; font-size: 10.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); font-weight: 400;">Click on Deposit;</li><li dir="ltr" style="list-style-type: decimal; font-size: 10.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); font-weight: 400;">Select the wallet and the EUR Currency, and click "Next"; <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382019448/original/zPgMiszFrXcwSRLuq1dlxERVD5lKnx7k5g.png?1672316568" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382019448"> </li><li>In the next step please choose the "Bank transfer" payment method. You will see the credentials to which you can send a bank transfer: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382020329/original/OOHyGvonLh6RM6k0Yf9cCtpbwEXyggUcKA.png?1672316900" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382020329"> </li><li dir="ltr" style="list-style-type: decimal; font-size: 10.5pt; font-family: Roboto, sans-serif; color: rgb(0, 0, 0); font-weight: 400;">Make sure you provided the Reference number. Otherwise, your funds may be lost.</li></ol>Done! The funds will be credited to your balance within 1-3 business days.*Please note: You can make a deposit from your personal bank account in which the name and surname of the owner match the name and surname in your Cryptology account. In case of a mismatch, the transaction can be returned to the bank account owner.

How to make a SEPA deposit?

Please note:&nbsp;<ul><li dir="ltr">SEPA withdrawals in EUR are possible only to banks of the European Union countries.</li><li dir="ltr">Bank transfer transactions are processed within 1-3 business days,&nbsp;and if a withdrawal is made to any bank except Unlimit, then the time may also be increased due to transfers between banks.</li><li dir="ltr">In case of rejection of the transaction, your funds will be returned within 14 days.</li><li dir="ltr">Cryptology’s settlement time is at 15:50 UTC.</li><li dir="ltr">Transaction processing time may be increased on bank holidays or weekends.</li><li dir="ltr">If you still have further questions, please&nbsp;<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" style="font-family: &quot;Helvetica Neue&quot;;">contact the Customer Support Team</a>&nbsp;and we will do our best to assist you. </li></ul>To make a SEPA withdrawal, please follow the simple steps:<ol style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Go to the <a href="https://cryptology.com/wallet" rel="noreferrer" target="_blank">Balances page</a>;</li><li dir="ltr">Choose "Withdraw";</li><li dir="ltr">Choose the wallet and EUR currency; <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382025151/original/lcwWkG03NK0SNjWQIChVNHH_UX4H5OY3XA.png?1672318512" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382025151"></li><li dir="ltr">In the next step, select "Bank Transfer" and you will need to add the credentials for withdrawal to a bank account; <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382025265/original/xJgZn5axeTyINeUZeUev7k1S7ECR7Z6mBw.png?1672318544" style="width: 400px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382025265"></li><li>Make sure that the data is entered correctly;</li><li>Click the "Withdraw" button.</li></ol>Done! The funds will be credited to the specified bank account within 1-3 business days.*Please note: You can withdraw funds only to a bank account in which the name and surname of the owner match the name and surname in your Cryptology account.&nbsp;In case of a mismatch, the transaction can be returned to the bank account owner.

How to make a SEPA withdrawal?

You can make cryptocurrency deposits on Cryptology without any fees. Please go to the <a href="https://cryptology.com/ru/wallet">Balances page</a>, select a currency and click "Deposit": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382208510/original/gRdnM_zB1YRUGPzWm2m9sA2UtqdLtwHhHA.png?1672407453" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382208510"> Then choose the Balance (Exchange or Futures),&nbsp;Wallet (Currency&nbsp;and click "Next": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382208755/original/KAe-e8qx2ub9AT2RtM0LsZsGbs2cAlb1IQ.png?1672407555" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382208755"> Next, you will see the address for the deposit: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43425751611/original/8DRNE9JA1j9Etvb9sN5RFjPOiFs31snp5w.png?1690452320" style="width: auto; display: block; float: none; vertical-align: top; margin: 5px auto 5px 0px; text-align: left;" class="fr-dib" data-attachment="[object Object]" data-id="43425751611"> *Please check the network where the funds will be sent. In case the network was chosen incorrectly, the funds may be lost. In case your transaction has not been processed, please <a dir="ltr" href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">contact the Customer Support Team</a>, and specify the email associated with the Cryptology account and transaction details.

How to make a crypto deposit?

On the Cryptology platform, you can make an instant withdrawal to an external cryptocurrency wallet. You can check the fees for each currency, minimum amounts, and available networks in our article <a href="https://cryptology.com/faq/cryptology-fees-43000475684" rel="noreferrer" style="font-family: &quot;Helvetica Neue&quot;;" target="_blank">Cryptology fees</a>. In order to make a crypto withdrawal, please go to the <a href="https://cryptology.com/wallet" rel="noreferrer" style="font-family: &quot;Helvetica Neue&quot;;" target="_blank">Balances page</a>, and click Withdraw: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382217161/original/LZQ0KVnfWPCfTuNWce2ZrJfcjYO5y73Qug.png?1672410533" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382217161">Next, choose the Balance (Exchange or Futures) and the Wallet (Currency): <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382217340/original/Ya9yypm7tGVCd4lIfMwyvCjjR1CS5TxT_Q.png?1672410590" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382217340">In the next step, add the wallet address, choose the network and the amount:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43382217514/original/-X0kRcCI-nSyQ8MOPjKeVV3K5uQkVJxTBw.png?1672410636" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43382217514"> Normally, cryptocurrency withdrawals are processed within a few minutes. *Please check the network where the funds will be sent. In case the network was chosen incorrectly, the funds may be lost. In case your transaction has not been processed, please <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">contact the Customer Support Team</a>, and specify the email associated with the Cryptology account and transaction details.&nbsp;

How to make crypto withdrawal?

In order for you to deposit using the PIX option, go to Cryptology’s main page:&nbsp;<a href="https://cryptology.com/">https://cryptology.com/ </a><ol style="margin-bottom: 0px; padding-inline-start: 48px;"><li dir="ltr" style="list-style-type: decimal; font-size: 10pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Click on <a href="https://cryptology.com/wallet" rel="noreferrer" target="_blank">“All balances”</a> on the upper right side of the screen, then click on “Deposit”. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375094/original/8DU7ZJ7Hhj8FwAz4TlzVdaMgReROoXUrAQ.png?1673884084" width="624" height="119" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375094"> <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375098/original/CvluTW-wdme7CHUYkutpmpvxBGjOahLwKw.png?1673884085" width="624" height="243" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375098"> </li><li dir="ltr" style="list-style-type: decimal; font-size: 10pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Choose “Exchange” on Balance and USD/EUR on Wallet, then click “Next”. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375091/original/YN8eYHiL46DveaWC8Enh8YE7WK5cNSN5ag.png?1673884084" width="469" height="240" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375091"> </li><li dir="ltr" style="list-style-type: decimal; font-size: 10pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Choose “Pix” as the payment method and enter the amount in BRL. Click on&nbsp;“Next” to continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375095/original/fJDvoSvKwQDQnRoz0bkonrrwTawpM66VuQ.png?1673884085" width="467" height="417" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375095"> </li><li dir="ltr" style="list-style-type: decimal; font-size: 10pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Double-check the amount that you will pay and receive then click on&nbsp;“Confirm” and you will be redirected to our partner’s website: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375092/original/o98w963S6umjQzMS1KJ3Z0YwmxvyApDiiw.png?1673884085" width="469" height="274" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375092"> </li><li dir="ltr" style="list-style-type: decimal; font-size: 10pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">On this page, fill out some information to continue. Please, fill out your data according to the information you have provided on the Cryptology platform. Click on the green button to continue. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375089/original/dWLUdhi9_W5ncDa1BDU_cOt3QV3sd42Y0A.png?1673884084" width="624" height="347" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375089"> </li><li dir="ltr" style="list-style-type: decimal; font-size: 10pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">This is the final step, kindly open your bank App and pay using the QR code option or copy the PIX code. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43385375096/original/dKL4xlVGw7cZMA-bEqxbcz4H-L78v55Qmw.png?1673884085" width="624" height="435" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43385375096"> </li></ol>The assets will be reflected in your Cryptology account instantly. Please, save your invoice just in case you need it for further explanations or clarifications. Don’t hesitate to contact our&nbsp;<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452">Support Team</a>&nbsp;if you need any help.

How to deposit USD/EUR using the PIX option?

In order for you to deposit using the Deposit Express option, please go to Cryptology’s main page:&nbsp;<a href="https://cryptology.com/">https://cryptology.com/ </a>1. Click on “All balances” on the upper right side of the screen, then click on “Deposit”. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767275/original/IKLEQqg8lUHWlYz11yHALyCzBNwheJlPiA.png?1675970010" width="624" height="119" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767275"> <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767284/original/0qk8q_63LB8TUy26Cx4e-gColou0aR0EhA.png?1675970011" width="624" height="243" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767284"> 2.&nbsp;Choose “Exchange” on Balance and USD/EUR on Wallet, then click “Next”. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767274/original/-lZPPOVlNinfztz-jLRPk-Gd-w1kqwbvcw.png?1675970010" width="469" height="240" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767274"> 3. Choose “Deposit Express” as the payment method and enter the amount in BRL. Click on “Next” to continue: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767280/original/pK6Njz4RmvGTd8LTMOSFLTZP24om_Olh2w.png?1675970011" width="466" height="417" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767280"> 4. Double-check the amount that you will pay and receive then click on “Confirm” and you will be redirected to our partner’s website: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767279/original/-JBNJRXHyLCb4xWR6VKwo-BreEg16G1yjQ.png?1675970010" width="462" height="263" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767279"> 5. On this page, fill out some information to continue. Please, fill out your data according to the information you have provided on the Cryptology platform. Choose the bank you will use and click on the green button to continue. When entering the phone number, you don’t need to type the country code. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767282/original/WGzD6Azs2qI0cF9Vvaxw-p6F0E_0yhJ_UQ.png?1675970011" width="624" height="428" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767282"> 6. This is the final step, transfer the amount to the account number designated on your screen, click on “Submit the receipt” to send the receipt and that’s it. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43390767281/original/JYxsrkve5N0bfaFH6cUxUfgmj0p68gkUFw.png?1675970011" width="582" height="588" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43390767281"> The assets will be reflected in your Cryptology account soon. Please, save your invoice just in case you need it for further explanations or clarifications. Don’t hesitate to contact our&nbsp;<a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452">Support Team</a>&nbsp;if you need any help.

How to deposit USD/EUR using the Deposit Express option?

Payment methods, minimum amounts, common issues